Terms and conditions

Arena and grass hire 

  • All visitors agree to pay in advance via the booking system or via telephone if in possession of a paper voucher. 

  • Placing a booking implies you have accepted the Terms and conditions. 

  • All visitors agree to pick up droppings generated by their animals. 

  • Washbrook Farm Ltd reserve the right to refuse entries on the premises. 

  • Once onsite and prior to using the facilities, you must sign the book located in the office.  

  • Washbrook Farm Ltd reserve the right to refuse a voucher deemed too old.

  • Washbrook Farm Ltd reserve the right to close the facilities at short notice and cancel appointments. In that case, a refund will be issued to all cancelled appointments. 

  • All visitors use the facilities at their own risk and acknowledge the risk of injury relative to riding a horse.

  • Hard hats to British Eventing standards must be worn at all times whilst mounted. It is recommended you wear a body protector.

  • All visitors agree to leave an emergency contact detail either though the online booking system or on the book if the booking involves a paper voucher.

  • Washbrook Farm Ltd will not accept liability for any loss or damage occurring to your belongings including your horse and vehicle. 

  • Any accident must be reported to any member of staff present or failing that through phone call to 07854335542. 

  • Dogs must be kept on a lead at all times. 

  • People under 18 must be accompanied by an adult at all times. 

  • Any refund request must be made via email. 

  • All visitors must park their vehicle on the hard standing area next to the arenas. Please avoid parking in front of farm machinery/equipment that could be present on the parking area. 

Stable Hire

  • All stables must be booked through our online booking system. 

  • Placing a booking implies you have accepted the Terms and conditions. 

  • All horses stabling on ours premises must be up to date with their vaccination.

  • Washbrook Farm Ltd reserve the right to refuse a booking/evict a horse if the horse is not up to date with its vaccination or if the horse presents signs of illness that could compromise the health of the other horses on the premises.

  • The booking includes hours of arrival and departure, these must be respected as our stable barn is often busy and bookings might follow each other very closely. 

  • The booking always include a stable number and you must occupy the stable you booked. 

  • Straw is available in the barn for free. 

  • All visitors must bring their mucking out equipment and water bucket. 

  • All stables must be mucked out before departure otherwise Washbrook Farm Ltd will not refund the £10 deposit and reserve the right to refuse your future booking. 

  • The muck removed from the stables must be dumped in the muck trailers on the livery yard.

  • The muck must be forked up to facilitate everybody's work. 

  • All visitors must park their lorry on the hard standing area next to the arenas. Please avoid parking in front of farm machinery/equipment that could be present on the parking area. 

  • Only the visitors with a hook-up booking are allowed to park on the livery yard. 

  • If you booked a hook up, please unsure that you have the necessary equipment to plug in your lorry. 

  • Washbrook Farm Ltd will not accept liability for any loss or damage occurring to your belongings including your horse and vehicle. 

  • Any damage caused to the stables must be reported to the stable manager or any member of staff. 

  • Any refund request must be made via email at rdelforge.aston@gmail.com. 

Privacy policy and data protection

 We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this website,including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation

  • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services

  • information that you provide to us for the purpose of registering with us

  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters

  • any other information that you choose to send to us


  • Using your personal information


Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • administer the website

  • improve your browsing experience by personalising the website

  • enable your use of the services available on the website

  • supply to you services purchased via the website

  • send statements and invoices to you, and collect payments from you

  • send you general (non-marketing) commercial communications

  • send you email notifications which you have specifically requested

  • send to you our newsletter and other marketing communications relating to our business (you can inform us at any time if you no longer require marketing communications)

  • provide third parties with statistical information about our users - but this information will not be used to identify any individual user

  • deal with enquiries and complaints made by or about you relating to the website

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing
All our website financial transactions are handled through our payment services provider, Stripe. You can review the Stripe privacy policy at https://stripe.com/gb/terms. We will share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;

  • in connection with any legal proceedings or prospective legal proceedings;

  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

  • to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;

  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website or make payments). 

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